Privacy Policy for easymentors.com

Last Updated: 21 September 2025

1. Introduction

Welcome to easymentors.com ("we," "our," or "us") which is owned by Helmstrat Private, Limited. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services to book appointments with mentors. By accessing our website and using our services, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our website or services.

2. Information We Collect

We collect information that you provide directly to us and information about your use of our services.

a) Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, and phone number.
  • Profile Information: You may choose to provide additional details such as a profile picture, professional bio, areas of interest, or other information to enhance your profile for mentors.
  • Booking Information: When you book an appointment, we collect the details of the booking, including the chosen mentor, the date and time, the duration, and any specific notes or questions you provide for the mentor.
  • Communication Data: We collect information when you contact us for support or with inquiries, or when you communicate with a mentor through our platform.
  • Payment Information: Please note, we do not directly collect or store full credit card details. Payments are processed by a secure third-party payment processor (e.g., Stripe, PayPal). We may receive transaction IDs and confirmation of payment, but not your sensitive card information.

b) Information Collected Automatically:

  • Usage Data: We automatically collect information about your interaction with our services. This may include your IP address, browser type, device information, pages you visit, the time and date of your visits, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons) to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create, maintain, and secure your user account.
  • To facilitate the booking, scheduling, and management of appointments with mentors.
  • To communicate with you about your account, appointments, updates, security alerts, and support messages.
  • To send you promotional and informational communications (you can opt-out at any time).
  • To personalize your experience and provide content and mentor recommendations relevant to your interests.
  • To analyze and improve our website, services, and user experience.
  • To prevent fraud, protect our rights and the rights of our users, and ensure the security of our platform.
  • To comply with legal obligations.

4. Legal Basis for Processing (For EEA/UK Users)

If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your information is:

  • The performance of a contract with you (e.g., to provide the booking service you request).
  • Your consent (e.g., for sending marketing emails). You can withdraw consent at any time.
  • Our legitimate interests (e.g., to analyze and improve our services, for security purposes), which are not overridden by your rights.
  • Compliance with a legal obligation.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

  • With Mentors: We share your name, contact information (email/phone as provided), and any booking details you provide with the specific mentor you have booked an appointment with so they can fulfill the service.
  • Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These vendors are obligated to protect your data.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.
  • Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [Your Email Address for Privacy Requests]. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Children's Privacy

Our service is not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a Child without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: contact@helmstrat.com
  • Postal Address: [Emaar, DHA Islamabad]